Delivery Information

Beginning with the humble roots as a Panel’s business in UK, Bathroom-Wall-Panels’ quality products quickly gained admiration from a mass audience, exponentially fueling the company’s growth. As a major market player in UK, we assure a swift and secure delivery to certify your bathrooms’ renovation.

UK Wide delivery Strikingly, we cover 100% of the Mainland UK* partnering with our trusted courier services, reducing damages & offering a better customer service experience. We offer the service of free delivery without charging you a penny all across the UK, all from our centrally located warehouse in Chelmsford, London.

Order Processing Online orders are processed and delivered upon receiving the payment. We claim to deliver you within a frame of 6-8 working days, from the moment you place it till transporting it to your doorsteps. Get in touch with us for the latest update on your shipment, if we have already not gotten in touch with you. Delivery time may alter due to any disruption within courier service. We highly recommend that if you are not fitting the panels yourself, that you arrange a fitting service after the panels have arrived at the delivery address and have been checked over for damages.

Estimated Shipping Time We make sure that all the products ordered at our website are dispatched the same day you place your order. We offer free delivery to all over UK. However, customers from offshore would be charged for the delivery service accordingly. For the customers residing offshore have to let us know their postal code to know the exact postage prices for their area. Once your order is dispatched you need to put a request to track your order to avoid any inconvenience. Orders placed over the weekend would not be dispatched till the subsequent week day.

Free Sample Deliveries Bathroom Wall Panels also offer free samples, when asked for. All samples are delivered using the same delivery service, you should allow 2-3 working days for your samples to arrive. Sample delivery times may vary during busier period hours.Please request samples to ensure you are happy with the colour and pattern prior to ordering.

Order Payment Your payment is going to confirm the acceptance of the order. A confirmation email would be sent to you to certify you about receiving the payment and the item will be dispatched from our warehouse based in UK on the same day as the payment will be received. The item will be dispatched through a courier with a tracking number. You can make a payment through a credit or debit card and PayPal via the website. Cards we accept ( Master card/Visa/ Visa Delta/Visa debit /Maestro/Amex). Please note that we accept the payment in pounds only, while making a transaction for your purchased item.

Transportation method: We operate the deliveries through the private 3rd person courier companies for all our deliveries to guarantee your order arrives timely and unblemished. To give everyone peace of mind, a signature is required for all deliveries. Though we aim to deliver within the liaised time frame, but it may take longer to some pastoral and peripheral areas. We are impotent to provide an exact date or time for delivery when placing your order but you will receive an email and/or text message to notify you of your delivery date and estimated timeslot once your order is all set for dispatch. The email and text message you receive both contain a link that will provide real-time order tracking on the day of your delivery, giving you a more accurate time of arrival.

Delivery timescales: While we always aspire to deliver your order on time, please note that all timescales are estimates and occasionally deliveries can lay hold longer than the timeframe communicated due to external factors within the transportation and haulage industries. We cannot be held responsible for delays outside our authority but we will contact you as soon as possible to let you know and take any appropriate steps to minimise the nuisance it may cause you. It’s very unlikely that your order is not delivered within 30 days of the order date, you are entitled to ask for a refund or replacements to be issued.

Product Inspection If an item is damaged during the transit or unlikely damaged on arrival, there would be a partial refund only. There would be no refund for the delivery charges of offshore customers. The refund cost would be given only when the receipt of the goods is shown with the fault and damage outlined, along with a return slip will a refund or exchange be given. The returns department need to inspect the item so this refund procedure may take up to 10 working days. We commence again, to report us straight away if you find any impairment.

Please Note: We do our utmost best and work to the highest standard to ensure that you receive your panels on time and in the condition you expect. However rarely, sometimes incidents such as picking errors or batch issues can occur. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery or damages, in particular relating to pre-scheduled fitting of the wall panels due to damages or a missed delivery date. We again strongly advise against booking installers until your full order has arrived and been checked over.